Last Updated: September 22, 2024

TotalWatchLive.com values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit or use our streaming platform services, including the TotalWatchLive IPTV subscription services (the “Service”).

To provide a secure and efficient streaming experience, we collaborate with TotalAV and Surfshark to ensure your access to live channels and streaming content remains fast and protected.

1. Information We Collect

We collect personal information that you voluntarily provide when registering, subscribing, or interacting with our Service.

Personal Information

• Account Information: When you create an account or subscribe, we may collect your name, email address, payment information, and other details necessary to facilitate your subscription.
• Payment Data: To process subscription payments, we collect relevant billing information, which may include your credit card number or other financial data.

Automatically Collected Information

When you access our platform, certain data is collected automatically:

• Device Information: This includes your IP address, browser type, device information, and operating system.
• Usage Data: Information about your browsing activity on our site, pages viewed, and interactions with our content or advertisements.
• Location Data: If enabled on your device, we may receive geolocation data to deliver relevant content based on your location.

2. How We Use Your Information

We use your information to enhance your experience on our platform and ensure the smooth operation of the Service.

• Account Management: To create and manage your user account.
• Payment Processing: To process and confirm transactions.
• Content Personalization: To provide tailored content based on your preferences and viewing history.
• Security and Service Optimization: Through partnerships with TotalAV and Surfshark, we utilize advanced technology to secure your connection, enhancing the speed and safety of your streaming experience.
• Customer Support: To respond to inquiries and resolve issues.

3. Sharing and Disclosure of Your Information

We do not sell your information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating the platform, such as payment processors, customer support, IT infrastructure providers, and security partners like TotalAV and Surfshark.
• Legal Obligations: We may disclose your data if required by law, such as in response to legal requests or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

5. Security of Your Information

We implement security measures, including encryption and access controls, to protect your personal data from unauthorized access, disclosure, or alteration. Our collaboration with TotalAV and Surfshark enhances our defenses, ensuring your streaming experience is secure and optimized. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, such as:

• Access and Correction: You can access or update your personal information by logging into your account.
• Deletion: You may request the deletion of your data by contacting us.
• Opt-Out: You can opt out of receiving promotional communications by following the instructions in our emails or by contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance our Service, remember your preferences, and understand how you interact with our content. You can control cookies through your browser settings, though this may limit certain features.

8. Children’s Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date at the top. Continued use of the Service after any changes signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or need assistance with your privacy rights, please contact us at:

Email: support@totalwatchlive.com

Phone: +1 (800) 980-6927